Reservation Procedure

  1  Kindly complete the online reservation form to process your reservation. Service Request can also be submitted via Tel, Fax or E-mail. Please contact our customer service officers in minimum One (1) FULL working day in advance on arrangements.
For service(s) that available for instant confirmation, you can settle the payment via online payment gateway to secure your reservation.

For service(s) that NOT available for instant confirmation, our customer service officer will contact you via e-mail within the next 24 hours in order to confirm you the product’s availability with payment methods and payment due date.

If you receive no reply from our side, please contact us at (852) 2369 9991 for further details.
Non-refundable full payment is required upon success reservation. Please settle payment per one of the payment methods we suggest.
 Upon receive your successful payment, Confirmation and/ or Service Voucher will be issued and sent to your email account within 24 hours.
 Please bring the e-voucher together with the guest(s)' Passport/ HKID Card to exchange for Ticket(s) at Madame Tussauds Hong Kong Ticketing Booth, located at Peak Tram Terminus on Garden Road, Central, Hong Kong. Before the Redemption Deadline.

Combo Package sales counter opening hour as follow:
Monday to Thursday: 9:30am - 9:00pm
Friday to Sunday and Public Holiday: 9:30am - 9:30pm
The voucher is only applicable to the request visit date.
Senior and child ticket voucher holders will only be admitted upon presentation of acceptable proof of identity.
Operating hours for the The Peak Tram: Open daily from 07:00am to midnight 12:00am. (Opening hours are subject to change without prior notices)
E-voucher cannot not be exchanged or redeemed for cash.
Any unauthorized alteration or improper damage to Ticket Voucher may treat as invalid.
Madame Tussauds Hong Kong reserves the right for any final decision in case of dispute.
For Further information, please visit
For any enquiries, please contact us via Tel: (852) 2369-9991 or via email to
The above information is for reference only & subject to change without prior notice.