NP360- reservation procedure
SERVICE REQUEST
 
Kindly complete the online reservation form to process your reservation. Service Request can also be submitted via Tel, Fax or E-mail. Please contact our customer service officers in minimum One (1) FULL working day in advance on arrangements.
 
PAYMENT SETTLEMENT
 
Non-refundable full payment is required upon success reservation.
 
For service(s) that available for instant confirmation, you can settle the payment via online payment gateway to secure your reservation.
 
For service(s) that NOT available for instant confirmation, our customer service officer will contact you via e-mail within the next 24 hours in order to confirm you the product’s availability with payment methods and payment due date.
 
If you receive no reply from our side, please contact us at (852) 2369 9991 for further details.
 
VOUCHER COLLECTION
 
E-VOUCHER COLLECTION :
Upon receive your payment, a Service Confirmation or/and Voucher will be sent to your e-mail account within the next 24 hours plus ticket collection details and ticket redemption deadline.
 
TICKET VOUCHER COLLECTION :
Upon receive your payment, we will send you Service Confirmation or/and Voucher with ticket collection details. Ticket Voucher will be ready at our Tsim Sha Tsui Ticketing Office for collection within the next 1 working day.
 
Asia Travel Care - Ticketing Office
 
Tel: +852 2369-9991
Fax: +852 8148-6601
Email: sales@hotelinhongkong.net
Address: RM 912, 9/F, Tower A, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui East, Kowloon
   
Working hours: Monday - Friday - 09:00-18:00 (GMT+8)
  Saturday - 09:00-13:00 (GMT+8)
  Sunday / Hong Kong Public Holidays - Closed
 
EXCHANGE for PHYSICAL TICKET
 
E-Voucher
Please print and bring the attachment in the email (Service Voucher) to redeem your ticket(s) at Ngong Ping 360 Ticketing Office 10 to 15 minutes before you boarding
 
Ticket Voucher (*for NP360 Return Skyrail ticket)
Upon/prior the visit date, please present the original copy of Ticket Voucher in exchange for Physical Ticket(s) at NP360 Tung Chung Terminal or Ngong Ping Terminal. For the same day travel, tickets must be redeemed and used on or before 3pm. The Voucher is only valid on the specified visit date.
 
Note:
E-voucher or Ticket Voucher cannot not be exchanged or redeemed for cash.
Any unauthorized alteration or improper damage to Ticket Voucher may treat as invalid.