How long will I get the reply after submitting the reservation form?
A1.
An
instant auto-reply notice will be sent to your
e-mail account in summarizing your travel service
request. Our Customer Service Representative will
contact you via e-mail within the next 24 hours
in regards to service request. More
info
Q2.
Will you hold the room for me if the price is different?
A2.
Yes, we will send you an
E-mail to advise you the price on our website
is not available. More
info
Q3.
Are prices inclusive of government tax or service charge?
A3.
Yes. All prices quoted in this website are inclusive of service charge for booking Hong Kong Hotels and inclusive of government tax and service charge for booking Macau & Shenzhen Hotels.
Q4.
Can I confirm late check-out?
A4.
Late check-out time is
subject to hotel's discretion, subject to availability
of rooms. More
info
Q5.
What if my requested hotel is not available?
A5.
In case of requested hotel / travel service is not available, an alternative hotel / travel service with comparable conditions will be suggested for your consideration.
Q6.
Can I change my booking request?
A6.
Yes. All modifications
should be made through our company. Any subsequent
changes are subject to an administrative fee plus
any other applicable cancellation fee and such
fees are due immediately when the amendment request
is made. More
info
Q7.
Will I receive a travel document when booking is confirmed?
A7.
Upon receive your payment, service voucher will be issued and sent to your email account within the next 24 hours
A Confirmation notice will
be sent to your e-mail account with payment methods
and payment due date. Please settle full payment
prior payment due date. More
info
Q2.
How should I pay?
A2.
You can make the payment
by Credit Cards or via Banks. More
info
Q3.
Can I pay at Hotel?
A3.
All hotel promotion prices quoted in this website are exclusive for pre-paid bookings. Same terms and conditions will not apply for any bookings paying at hotel.
Q4.
Can I get a receipt?
A4.
You can request a receipt after settling the payment, and our customer service officer will fax, mail or e-mail to you after the date of arrival
Q5.
Will it be safe to use my credit card to pay via internet?
A5.
Yes. We treat the security
of our clients' information matter very seriously.
To ensure your security, all credit card transactions
are secured by SSL, which encrypts the credit
card number so as to make it unavailable to any
other party. More
info
Q6.
In what currency my credit card will be charged?
A6.
The currency is based on the HK dollars. Your credit card company will convert the HKD amount according to the prevailing exchange rate and charge you in local currency.
Q7.
Why do I need to fax the authorization form?
A7.
We can understand your security concern. But this is just a way to filter out any bad transaction and to verify if the credit card used for the booking was in fact in your possession and it was you only who made the booking and not some body who happen to have your credit card no. etc. We take great care while handling your credit card information and do not share any of your information with other vendors and partners.
Hong Kong Car Rental & Airport Transfer Service
Q1.
Does the
limo/charter coach price is including the tunnel/bridge
fees?
A1.
The
tunnel tolls, bridge tolls and parking fees are
included for airport transfer service, but not
apply to car rental. More
info
Q2.
What kind of transfer service is available?
A2.
We are proud to present
Shuttle Bus, Private Limo & Charter Coach
Service between Hong Kong International Airport
to Hotels, Train Station and Ferry Terminals.
More
info
China Visa Service
Q1.
Can I apply China Visa in Hong Kong?
A1.
Yes.
You can apply China Visa in Hong Kong.
More
info
Q2.
What document do I need to apply the China Visa?
A2.
You need your passport
which needs to be valid at least 6 months with
at least one blank visa page, one passport size
photo, and HK permanent ID (if you have).
More
info
Hong Kong Tour
Q1.
Does the China visa fee include when I join the sightseeing tour to China?
A1.
The price is already including
the China visa fees. (If you need a visa to Hong
Kong, please ensure to get multiple or at least
double entries Hong Kong Visa. Otherwise, you
are unable to re-entry Hong Kong.) More
info
Q2.
What kind of sightseeing tour is available?
A2.
A various selections of
sightseeing tours are available – Half day Hong
Kong Island Tour, 1 Day Macau Tour, 1 Day China
Tour.... More
info
Others
Q1.
Can I be sure that I am using a legitimate service? Do you have a travel license?
A1.
We founded and invested
by GPTA & WPTE Ltd. G.P.T.A. Ltd. is one of
the leading hotel room wholesalers in Asia Region.
More
info
Q2.
Do I need a Visa to Hong Kong?
A2.
Hong Kong SAR offers Visa
Free Period for visitors from over 160 countries.
More
info
