Hotel in Hong Kong - The Hong Kong Booking Expert  
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Reservation Guide
TERMS & CONDITIONS

Use of this website will constitute acceptance of your agreement to the terms and conditions outlined below, as such terms may be modified from time to time. In this regard, we reserve the rights to amend these terms and conditions from time to time and your continued use of this website, after any such changes shall constitute your consent to such changes. If you are dissatisfied with any portion of this website, or with any or all the terms of use, your sole and exclusive solution is to discontinue using it.

 

Booking Procedure

Payment Methods

Payment

Important Note

Service Extension

Credit Note

Amendment Comments and Suggestions

Cancellations and Refunds

 
BOOKING PROCEDURE
(A) Hotel Reservation
For Non-Instant Confirmation Booking
1
RESERVATION FORM:
Please select your preferred hotel, package or travel service by completing the Reservation Form.
2
BOOKING IN PROCESS:
A reply notice will be sent to your e-mail account in summarizing your travel service request.
3
PAYMENT REQUEST:
Our Customer Service Officer will contact you via e-mail within the next 24 hours in order to confirm you the product’s availability with payment methods and payment due date.
4
ALTERNATIVE SUGGESTION:
In case of requested hotel / travel service is not available, an alternative hotel / travel service with comparable conditions will be suggested for your consideration.
5
NOT AVAILABLE:
When the requested hotel /travel service is not available with no  alternative.
6
PAYMENT SETTLEMENT:
Please settle payment per one of the payment methods listed on email. 
7
SERVICE VOUCHER:
Upon receive your payment, service voucher will be issued and sent to your email account within the next 24 hours.
8
HOTEL CHECK-IN:
Upon hotel check-in ~  Visitors: Please present your Passport / Travel document;
Hong Kong Resident: Please present your Hong Kong Identity Card(HKID) / Passport. HKID upon hotel check-in.
9
USE OF OTHER TRAVEL SERVICE:
Please present service voucher upon service commencement.
Instant Confirmation Booking
10
RESERVATION FORM:
Please select your preferred hotel, package or travel service by completing the Reservation Form together with settle the payment via the online payment gateway.
11
SERVICE VOUCHER:
Upon receive your payment, service voucher will be issued and sent to your email account within the next 24 hours.
12
HOTEL CHECK-IN:
Upon hotel check-in ~
Visitors: Please present your Passport / Travel document;
Hong Kong Resident: Please present your Hong Kong Identity Card(HKID) / Passport.
HKID upon hotel check-in.
13
USE OF OTHER TRAVEL SERVICE:
Please present service voucher upon service commencement.
(B) Non-Hotel Reservation

Booking procedure is vary for non-hotel reservation. Please click on below section(s) for details.

Flight

Package

Transport

Ticket

Tour

Visa

Serviced Apartment

Travel Insurance

 
PAYMENT
(A) Hotel Reservation
Payment should be made as follows:
For 2014:
Season
Hotel Check-in Date
Booking Date#
Payment Due
Normal

Jan 3-30, Feb 05-07, Feb 22-Mar 27, Apr 1-11, Apr 17-19, 24-26, May 1- Sep 28, Oct 9-11, 17-19, 24-26, Nov 1 - Dec 21

6 days* or more

within the next 5 days after booking request

4-5 days* 

within the next 2 days after booking request

1-3 days*

immediate

Shoulder

Feb 08-21, Apr 12-16, 20-23, 27-30, Oct 12-16, 20-23, 27-31

15 days* or more 

within the next 5 days after booking request

1-14 days* 

immediate

Peak

Jan 31 - Feb 04, Apr 17-26, Sep 29 - Oct 08, Dec 22-31

22 days* or more

within the next 5 days after booking request

1-21 days* 

immediate

Remarks:
Booking date# - The date that reservation is made;
Days* - working days prior to check-in date.
Working day: Mondays to Fridays, excepting Hong Kong Public Holidays
 
NOTE:
1
Advance Full Payment Scenario
Should booking fall-in one of the below criteria, advance full payment is required upon reservation.

(i) Promotion rate for request hotel was sold out, an alternative hotel / travel service with comparable conditions had been suggested for your consideration.

(ii) Promotion rate is available in this stage, while check-in date fall-in Immediate payment scenerio.


(iii) Booking’s check-in date fall-in to exhibition / holidays period, situation on hotel room’s availability is extremely tight, “Full period of Guaranteed staying & Payment” ** is required by Hotel. (**Once booking confirmed, No amendment, no cancellation and no refund will be granted.)

• Upon receiving your acceptance of hotel / travel service and full payment, we will inform hotel to reserve room space & arrange related service immediately. 

[a] If booking is made successfully - Non-refundable Full Payment will be charged your side; Service Voucher will be issued and sent to your email account within the next 24 hours.

[b] If booking is not made successfully - Full Payment will be refunded to you via your bank account / credit card.
2
We reserve the right to cancel the reservation without prior notice if the payment is not made by the payment due-date as specified. 
3
All payment / cancellation terms may vary from the above and subject to hotel availability. Please check with our Customer Service Officer upon booking.
 
(B) Non-Hotel Reservation

Payment terms are vary for non-hotel reservation. Please click on below section(s) for details.

Flight

Package

Transport

Ticket

Tour

Visa

Serviced Apartment

Travel Insurance

 
SERVICE EXTENSION

You are welcome to extend the duration of staying at hotel, adding transfer or sightseeing tours. Please contact our Customer Service Officer on price of hotel or travel related services. 

- Rates are subject to change according to room’s/travel service’s availability.

 
AMENDMENTS

All modifications should be made through our company. Any subsequent changes are subject to an administrative fee plus any other applicable cancellation fee; such fees are due immediately when the amendment request is made.

If it is agreed to add traveler to your booking, it is on the understanding that they have also accepted the booking terms stated.

Top

CANCELLATIONS AND REFUNDS
(A) Hotel Reservation

All cancellations should be made through our company. The following fees will be levied in the event of cancellation prior or during service commencement:

For 2014:
Season#
Hotel Check-in Date
Cancellation Date#
Cancellation Charge
Normal

Jan 3-30, Feb 05-07, Feb 22-Mar 27, Apr 1-11, Apr 17-19, 24-26, May 1- Sep 28, Oct 9-11, 17-19, 24-26, Nov 1 - Dec 21

10 days* or more

---

1-9 days*

Administrative fee at 10% of total payment + 1 night hotel room charge@

Shoulder

Feb 08-21, Apr 12-16, 20-23, 27-30, Oct 12-16, 20-23, 27-31

18 days* or more

---

11-17 days*

Administrative fee at 10% of total payment + 1 night hotel room charge@

1-10 days*

100% of total payment

Peak

Jan 31 - Feb 04, Apr 17-26, Sep 29 - Oct 08, Dec 22-31

28 days* or more

---

16-27 days*

Administrative fee at 10% of total payment + 1 night hotel room charge@

1-15 days* 

100% of total payment

All

Year round

No Show / Under-Stay

100% of total payment


Remarks:
Season# - Season is subjected to change according to demand;
Cancellation date# - The date that cancellation is made;
Days* - working days prior to check-in date;
Working day: Mondays to Fridays, excepting Hong Kong Public Holidays
@ per room basis

Refund payment will be returned to the original customer's credit card account or bank account
* If Cash payment / Bank-in transfer will be returned to customer's own bank account
* If Credit Card payment will be returned to customer's credit card account

Refund amount can be kept in our account for maximum 12 months (start from the check-in date) and be used for future booking. Refund amount will be invalid after 1 year.

 
NOTE:

All payment / cancellation terms may vary from the above and subject to hotel availability. All Instant Confirmation booking cannot be cancelled once payment is received. AsiaTravelCare.com reserves the right for final decision upon dispute. Please check with our Customer Service Officer upon booking. 

 
(B) Non-Hotel Reservation

Cancellation terms are vary for non-hotel reservation. Please click on below section(s) for details.

Flight

Package

Transport

Ticket

Tour

Visa

Serviced Apartment

Travel Insurance

 

NOTE: All refunds should be claimed within thirty days from the original service commencement date. No refunds, either in part or in full, will be made for partially utilized air ticket, unused ground transportation, meals, accommodation and any other package elements not taken. The liability of Asia Travel Care shall not exceed the price of the product or service purchased by the Customer.

PAYMENT METHODS

 

You can made the payment by

[A] Credit Cards, [B] Bank-in/Transfer, [C] Cash Payment, [D] Debit Card,
[E] IEPS, [F]Circle K

Payer / Payment Method

[A] By Credit Card

[B] Bank-in / transfer

[C] Cash Payment
[A1]
via Internet

[A2]
via
Fax

[B]
Bank-in / transfer, ATM

[C]
in- person

If Payer is Check-in Guest

Yes
Yes
Yes
Yes

If Payer is NOT Check-in Guest

Yes
Yes
Yes
Yes

Note : Credit Card Payment Authorization Form is required for any Reservation Order is HKD10,000 or above

 
[A] Payment by Credit Card
We accept the following credit cards for payment.
Visa Card
Master Card
American Express Card
 
Reference:
What is VbV (Verfied by Visa)? What is CVV2?
What is MasterCard SecureCode?
 
[A1] via Internet
Simply entering your credit card details on the internet via our Secure On-line Credit Card Form shown on the confirmation notice. This secure credit card form use 128 bit Secure Socket Layer (SSL) technology to ensure your personal information remains secure and private. The process takes the information you enter and converts it into code that is securely transmitted over the Internet. The code would become scrambled data and it cannot be read as the information travels directly to our secure server.
 
If you are at all concerned about divulging any information via the Internet, you are welcome to send us the required information via one of the following options.
 
**NOTE: All our price is based on Hong Kong Dollars. You can choose to settle payment in HK dollars or US dollars by Visa, Master or A.E. card.**
 
[A2] via Fax
Please print out the Credit Card Payment Authorization Form, fill-in your credit card details and send to us by fax.
MS Word version Acrobat PDF version
 
[B] Bank-in / Bank Transfer via Bank or ATM Machine
Please deposit or transfer payment to the following bank account and, fax the bank transaction slip copy to fax (852) 8148 6601.
Bank Name : The Hong Kong & Shanghai Banking Corporation Ltd
Beneficiary
Account Name
: Asia Travel Care Company Limited
Beneficiary
Account Number
: 817-3-000079

For International Wire Transfer (WT) ** , the following information is required:

Swift Code : HSBCHKHHHKH
Bank Address : 82-84 Nathan Road, Tsim Sha Tsui, Kowloon, Hong Kong
Branch Name : Tsim Sha Tsui Branch
Note: International Wire Transfer (WT) **
  • Payment via WT is applicable for any Reservation Order is HKD5,000 or above
  • Please be aware that it takes approx. 3-5 workings days for banks in completing the WT payment transaction under normal circumstances.
  • Kindly arrange WT in advance in order to avoid non-complete payment transaction by payment due-date.

Alternatively, please contact our Customer Service Officer for the bank nearest you.

 
[C] Cash Payment
You are welcome to visit our office in-person for payment settlement. Kindly arrange payment advance in order to avoid non-complete payment transaction by payment due-date.

For detail address & working hours, please click here.
 
[D] Debit Card

Simply entering your credit card details on the internet via our Secure On-line Credit Card Form shown on the confirmation notice. This secure credit card form use 128 bit Secure Socket Layer (SSL) technology to ensure your personal information remains secure and private. The process takes the information you enter and converts it into code that is securely transmitted over the Internet. The code would become scrambled data and it cannot be read as the information travels directly to our secure server.

**NOTE: All our price is based on Hong Kong Dollars. You can choose to settle payment in RMB by Debit card only.**
 
[E] IEPS
Please settle the payment by PPS and send us the below after settled the payment successfully.
1) Pay in ppshk.com:
- send us the “Transaction Slip Copy” via email at sales@hotelinhongkong.net or fax to (852) 8148 6601.
2) Pay via phone (PPS “Pay Bill” number: 18033)
- inform us with your “Payment Reference Number” via email at sales@hotelinhongkong.net or call us at (852) 2369 9991.
 

Payment Details

PPS Merchant Code
9740 (Asia Travel Care Company Ltd)
Bills Account Number
The last 8 digits of Booking Number (E.g. Booking Number: H1213141516. The Bills Account Number will be 13141516)
 

Payment Procedure

1) Register Bill: Call 18011 and press 1, or go to ppshk.com to register your bills.
2) Pay Bill: Call 18031 or go to ppshk.com to settle your bills. After each successful transaction, you will be given a Payment Reference Number.
 

Note:

Please be aware that it takes approx. 2-3 workings days to complete the PPS payment transaction under normal circumstances.
Kindly arrange PPS payment in advance in order to avoid non-complete payment transaction by payment due-date.
 
[F] Circle K
Present below barcode to Circle K Staff and advise the number of amount. After payment is settled, make sure to keep the transaction slip and send a copy by fax (852) 8148 6601 or email cs@asiatravelcare.com
http://www.asiatravelcare.com/file/circle_k_payment.pdf
 

Note:

- Cash only and maximum HK$5000 per transaction
- It takes approx. 3 workings days to complete the payment transaction under normal circumstances
IMPORTANT NOTE
PRICE
1
Tax & Service Charge
Price quoted in this website are based on Hong Kong Dollars, inclusive of service charges for booking Hong Kong Hotels and inclusive of government tax and service charges for booking Macau and Shenzhen Hotels.
2
Price quoted in this website are based on Hong Kong Dollars, inclusive of government tax and service charges.
3
Pre paid Price - All hotel promotion price quoted in this website are exclusive for pre-paid bookings. Same terms and conditions will not apply for any bookings paying at hotel.
4
Non-Listed Price
Price quoted in this website are valid for a specified time period. For price that is not covered in the price list, please contact our Customer Service Officer for details.
5
Price vs Inventory
When hotel falling to peak season, different Price levels for same category of rooms will be set by hotel according to their inventory.
6
Price excluding items
Prices quoted are excluding airport taxes, other travel taxes, passport and visa fees, insurance surcharge, meals (unless specifically offered in the itinerary), all other expenses, including but not limited to laundry, telephone calls, liquor, soft drinks, room services, optional tours and any other personal items.
7
Price variation
Prices are for reference only and subject to change without prior notice. Please check with our Customer Service Officer for confirmation of price upon booking.
HOTEL
1
Room Type
Room type stands for the type of room which we contracted with individual hotels. For example, "Run of House" means the room type that has been assigned by the hotel, which shall subject to availability at the time of check-in. Meanwhile, single bedroom refers to room with one single bed; twin bedroom refers to room with two single beds, double bedroom refers to room with one double bed.
2
Sharing Rooms
A maximum of three adults is permitted to share one room. The third adult could request a rollaway bed with additional fee unless otherwise specified. A maximum of two children aged 2-12 (unless a different range is specified) and two adults are permitted to sharing a room. In such case, rollaway bed could request with additional fee unless otherwise specified.
3
Infant
Infants under 2 years are generally accepted free in hotel. However, not all room types are large enough to accommodate an infant's cot. Cots must be requested at the time of booking and some hotels may charge a fee payable locally for this. Cots cannot be guaranteed.
4
Meals Arrangement
Meals are not included from the price listed and available upon request.
5
Hotel Standard
As hotel standard may vary in different destinations, hotels or resorts in one city cannot be compared directly with those in another city.
6
Hotel Facilities
Information on hotel facilities or added value service is provided by the management of the individual hotel at the time of posting to this website. However, changes may occur after the information has been posted. We will make every effort to advise you of such changes if we are informed by the hotel before your departure. We regret that we cannot accept responsibility for any inconvenience caused if any of the listed facilities or added values is not available during your stay. Due to space limitation, certain hotel facilities have not been listed. Please check with individual hotels for full details and certain chargeable facilities/ services.
7
Primary Check in guest
Must be over 18 year olds, guests under 18 years old must be accompanied with adults to check in.
8
Hotel Check-in/Check-out Time
Hotel rooms are generally available after 2 pm on your day of arrival, and are to be vacated by noon (1200 hrs) on your day of departure. Early check-in or late check-out may be granted at the hotel's discretion, subject to availability of rooms. Any charges incurred will be at traveler's own expense. In making hotel reservation on the number of nights, please consider whether your stay cover your early arrival or late departure.
9
No show on arrival
If guest has not made arrangement in check-in on the first night, the hotel reserve the right to cancel any subsequent nights that may have been reserved.
10
Special Requests
Please note that special requests such as room location, type, a particular facility at a hotel, a particular view, etc. are not guaranteed.
11
Accuracy & Local Conditions
The descriptions of hotels and accommodation in this website have been compiled based on current information available at the time of posting. However, changes may occur after the date of publication. There may be occasions, particularly in low season, when facilities may be withdrawn or reduced by accommodation owners or proprietors of other services. For example, a pool may be closed for cleaning and/or renovation; if there are several restaurants in a hotel, some may close down in low season. Redecoration or construction work may occur even in high season. Such changes are beyond our control. However, if we are advised of any development work, or changes in the information shown in this website, we will make every effort to advise you before your arrival. Although every effort has been made to ensure all the information in this website is correct, unforeseen changes may occur. Please check with individual hotels for full details.
CREDIT NOTE

1/ Credit note cannot be refunded or redeemed for cash, and is not for resale.

2/ Credit note is valid for 1 year after issue date. Credit note shall become invalid over 1 year after issue date.

3/ Where a refund for travel product purchased using cash coupon is agreed, the refund will be given by way of a credit note.

4/ Please present your credit note before reservation.

5/ Please keep your credit note safe. HotelinHongKong.net cannot take responsibility of it if it is defaced, lost, stolen or damaged.

6/ In case of any dispute, HotelinHongKong.net reserve the right of final decision.

ENTRY REQUIREMENT

It is the traveler's responsibility to ensure that he/she comply with all the visa and health requirements of the respective country he/she intend to visit. We cannot be held liable for any illness, delays or costs resulting from your failure to meet these requirements. Please make sure the passport is valid for at least 6 months from the day you arrive at your destination. Some countries may require a passport validity of more than 6 months and requirement for entry may vary from time to time and country to country. If in doubt, please consult our Customer Service Officer or the respective consulates.

RESPONSIBILITY

Traveler shall be regarded as carrying his/her own risk with respect to loss, injury, accident, damage, delay or expense to person or property. Meanwhile, traveler accepts full responsibility for any of the expenses, damages or losses arise from or as a result of the delay or cancellation on means of transportation, failure to comply with visa and health requirements of the countries they intend to visit, sickness, weather, strikes, war, quarantine or acts of God. We reserve the right to alter any route, itinerary and/or accommodation without prior notice to the traveler if it shall in its sole discretion think this fit or in case of force majeure. We shall be relieved of all liabilities and obligations resulting from the force majeure events and shall not be obliged to refund any amount paid to the hotel or any unused portions of travel service in such circumstances. The liability of Asia Travel Care shall not exceed the price of the product or service purchased by the Customer.

FORCE MAJEURE:
Refer to any circumstances which are unusual and/or unforeseeable which are beyond our control, the consequence of which could not have been avoid even if all due are had been exercised, including but not limited to war, threat, riot, civil strife, hostilities, political unrest, government action, industrial dispute, natural or other disaster, nuclear incident, terrorist activity, weather conditions, closure of airports, fire, flood, drought, re-scheduling or cancellation of flights or alteration of the airline or aircraft type by and airline or technical problems with transportation that are outside our control.

COMMENTS AND SUGGESTIONS

We hope you enjoy your trip with us. If you would like to make any comments or suggestions, please do not hesitate to contact us.

 
Asia Travel Care
RM 905, 9/F, Tower A, New Mandarin Plaza,
14 Science Museum Road, Tsim Sha Tsui East,
Kowloon, Hong Kong SAR
Tel
: (852) 2369 9991
Fax
: (852) 8148 6601
E-mail
: mkt@hotelinhongkong.net
Website
: http://www.hotelinhongkong.net
 
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