Service Guarantee

No Deposit Need when Book & No Handling Fee
Customers always go first. We welcome all travel requests either through email or via phone.

For enquiry, you just need to fill-in our reservation form online and submit to us. No credit card information needed in advance. You can also call our service hotline at (852) 2369 9991 for live support. Our customer service officers are pleased to serve you.

Worrying about handling fee when book online? No! HiHK promise is we will not charge our customers on any successful or unsuccessful booking. Booking through HiHK, you not only enjoy fair price on every travel services, but also enjoy a worries-free online booking experience!

Same Day Reply
Our customer service officers will reply you as promptly as we can. Within the period from Monday to Friday, (except Hong Kong Public Holidays), all service requests received including reservation form / email request on or before 16:30pm (Hong Kong time, GMT +8) will be replied within the same day via email. Otherwise, we will contact you in next 24 hours without any delay.

HiHK aims for direct personal touch. Our well-trained and professional customer service officers will reply every single enquiry in a customer-oriented way from the heart.

Professional Travel Consultation
All Corporation, Organization, Education Institution and Individual can make their own way through Hotelinhongkong (HiHK) arrangement. Our well-trained customer service officers will provide professional consultation services on accommodation, transportation and itinerary according to your requirement and budget . This tailor-made service suits the taste and interest of you.

Flexible Travel Combination
Hotelinhongkong (HiHK) arranges various kinds of travel services to serve different wants. From hotel accommodation among Hong Kong, Macau and Shenzhen to transfer service, car rental service, park ticket purchasing, tour arrangement, service apartment rental service and visa application. It is free to arrange single or different combination of service through us. We are pleased to provide excellence and comprehensive service to satisfy all your needs.

Fast & Easy Booking Procedure
We provide various channels for reservation. You can make your reservation either by filling in our online reservation form, by email or via phone. Our customer service officers will reply you within 24 hours.

Besides, we provide different kinds of payment method for your convenience. We accept credit card payment via internet, phone or fax and cash payment is also accepted. For details, please refer to our Reservation Guide.

Reservation and Enquiries
Want to get a quick answer on your reservation, the latest travel news & professional travel advice?
Please call our Service Hotline at (852) 2369 9991.